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ProAnagen™ Contact
  Contact Information    

Our mailing address for sending letters, checks, orders or return products is:

P.O. Box 3248
Englewood , CO 80155-3248

If you need to talk to us (U.S. only), please feel free to send us an e-mail with your
telephone number. We will return your call between 9AM-5PM Mountain Time.

Sales & Customer Inquiries E-Mails
Customer Service:

Please note: If you are having problems placing your order through our web site, you have two other options:

You can e-mail us your credit card information, as shown on order page with associated
prices and quantity.

The other option is simply print the order form and mail it to us along with your payment or credit card information for processing.

Credit Card Processing Problems
In case you cannot process your credit card for ordering, please contact Paypal
directly. For sure they’ll be able to help you.

Paypal Customer Service Agents are available to help you during the following times:

5:00 AM MDT to 11:00 PM MDT Monday through Friday
7:00 AM MDT to 9:00 PM MDT on Saturday and Sunday

Toll Free: 1-888-221-1161



"Field error" Message or Unable to Place Order
If you change your order too often, while in Checkout phase that confuses our database for calculating your order. In case of error messages, you MUST close all your browser windows, and start over again. Then you should clear the stored memory (cache memory) in your browser to remove any history that you were placing an order on our site. Then, you open a new browser window and start placing your order.
The best way to avoid such situation is BEFORE you start ordering, you know exactly what you want to order and don’t plan to change it while in Checkout phase. However, if you decided to change your order AFTER entering Checkout, please follow these simple steps:

In Case of Error Message: Clear Your Browser Cached Memory

For Internet Explorer Browser:
Select “Tools”
Then select “Internet Options”
Under title of “Internet Temporary Files”, click on “Delete Files”
When a second “Delete Files” box opens, click and select small box “Delete all offline content”
Then click on “OK”
Then another click “OK” to exit

For Firefox Browser:
Select “Tools”
Then select “Options”
Then click on “Privacy” icon looks like a locked key
Then click on “Cache” icon
Then click on “Clear Cache Now”
Then click “OK”

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