Our
mailing address for sending letters, checks, orders or return products
is:
ProAnagen™
P.O. Box 3248
Englewood , CO 80155-3248
U.S.A.
If
you need to talk to us (U.S. only), please feel free to send us an e-mail
with your
telephone number. We will return your call between 9AM-5PM Mountain Time.
Sales
& Customer Inquiries E-Mails
Customer Service: 
Sales: 
Please
note: If you are having problems placing your order through
our web site, you have two other options:
•
You
can e-mail us your credit card information, as shown on order
page with associated
prices and quantity.
•
The
other option is simply print the order
form and mail it to us along with your payment or credit
card information for processing.
Credit Card Processing Problems
In case you cannot process your credit
card for ordering, please contact Paypal
directly. For sure they’ll be able to help you.
Paypal
Customer Service Agents are available to help you during the following
times:
5:00
AM MDT to 11:00 PM MDT Monday through Friday
7:00 AM MDT to 9:00 PM MDT on Saturday and Sunday
Toll
Free: 1-888-221-1161
"Field
error" Message or Unable to Place Order
If you
change your order too often, while in Checkout phase that confuses our
database for calculating your order. In case of
error messages, you MUST close all your browser windows, and
start over again. Then you should clear the
stored memory (cache memory) in your browser to remove any history
that you were placing an order on our site. Then, you open a new browser
window and start placing your order.
The best way
to avoid such situation is BEFORE you start ordering, you know exactly
what you want to order and don’t plan to change it while in Checkout
phase. However, if you decided to change your order AFTER entering Checkout,
please follow these simple steps:
In Case of
Error Message: Clear Your Browser Cached Memory
For Internet
Explorer Browser:
Select “Tools”
Then select “Internet Options”
Under title of “Internet Temporary Files”, click on “Delete
Files”
When a second “Delete Files” box opens, click and select small
box “Delete all offline content”
Then click on “OK”
Then another click “OK” to exit
For Firefox Browser:
Select “Tools”
Then select “Options”
Then click on “Privacy” icon looks like a locked key
Then click on “Cache” icon
Then click on “Clear Cache Now”
Then click “OK”
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